Terms of service

Last Updated: September 8, 2026

Welcome to Melting Hearts.

These Terms of Service (“Terms”) govern your access to and use of the Melting Hearts website, online store, services, content, and any products purchased through our website (collectively, the “Site”).

Melting Hearts is a DBA of Little Friends and Family, LLC, a California limited liability company based in Sacramento, California. In these Terms, “Melting Hearts,” “we,” “us,” and “our” refer to Little Friends and Family, LLC, doing business as Melting Hearts.

By visiting our Site, creating an account, placing an order, or otherwise using our Site, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.

We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date above and may provide additional notice where appropriate. Your continued use of the Site after updated Terms become effective constitutes acceptance of those changes.

1. Eligibility and Accounts

You may use the Site only if you are legally capable of entering into a binding agreement or are using the Site with the permission and supervision of a parent or legal guardian.

Certain features may allow or require you to create an account.

You agree to provide accurate and current information and to keep your login credentials confidential. You are responsible for activity conducted through your account and should notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts that violate these Terms, misuse the Site, or interfere with other customers or our operations.

2. Products and Product Information

Melting Hearts offers skincare and related personal-care products.

We make reasonable efforts to accurately display product descriptions, ingredients, packaging, colors, sizes, quantities, pricing, and other product information. However, packaging, appearance, formulation information, or other product details may occasionally vary or change.

Images displayed on your screen may not perfectly represent the color, texture, dimensions, or appearance of the physical product.

Product availability is not guaranteed. We may modify, discontinue, limit, or replace products at any time.

Information on the Site is provided for general informational and cosmetic purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results and skin responses may vary. You are responsible for reviewing product ingredients and instructions before use. Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice when necessary.

3. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse, limit, or cancel an order for reasons including:

Product availability;

Suspected fraud or unauthorized activity;

Incorrect pricing or product information;

Payment problems;

Shipping restrictions;

Unusually large quantities;

Suspected resale or commercial redistribution; or

Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been processed, we will issue the appropriate refund to the original payment method.

Unless expressly permitted by us, products purchased through our consumer website are intended for personal use and not for unauthorized resale.

4. Pricing and Payment

Prices are displayed in the currency shown on the Site and may change without notice.

We attempt to provide accurate pricing, but errors may occasionally occur. If a pricing or product-information error affects your order, we may contact you to provide the correct information or cancel the affected order.

You authorize us and our payment-processing providers to charge the payment method provided at checkout for your order, including applicable taxes, shipping charges, and other amounts disclosed before purchase.

We do not directly store or control all payment information submitted to third-party payment processors.

5. Taxes

Applicable sales tax and other required taxes may be calculated and collected at checkout based on factors such as the shipping destination and applicable tax requirements.

You are responsible for any taxes, duties, customs charges, or similar governmental charges that are not collected by us at checkout where applicable.

6. Shipping and Delivery

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout or described in our Shipping Policy.

Delivery estimates are estimates only and are not guaranteed.

Shipping delays may occur for reasons outside our reasonable control, including carrier delays, customs processing, weather events, labor disruptions, incorrect delivery information, and other logistical issues.

Customers are responsible for providing complete and accurate shipping information.

Please review our Shipping Policy for additional shipping information.

7. Returns, Refunds, and Exchanges

Returns, refunds, damaged-product claims, missing-item claims, and exchanges are subject to our Return and Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived.

8. Acceptable Use

You may use the Site only for lawful personal purposes.

You may not:

Attempt to gain unauthorized access to the Site, customer accounts, servers, or systems;

Introduce malware, viruses, harmful code, or automated attacks;

Scrape or systematically extract Site content without authorization;

Interfere with the Site’s operation or security;

Impersonate another person or provide intentionally false information;

Use the Site to violate another person’s intellectual property, privacy, publicity, or other legal rights;

Use our Site, products, trademarks, photographs, or content for unauthorized commercial purposes; or

Use the Site in violation of applicable law.

We may restrict or terminate access to the Site where we reasonably believe these Terms have been violated.

9. Intellectual Property

The Melting Hearts name, logos, product names, packaging designs, photographs, graphics, illustrations, videos, text, website design, and other original materials displayed on the Site are owned by or licensed to Little Friends and Family, LLC and are protected by applicable intellectual-property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

You may access and use Site content for your personal, noncommercial use. You may not reproduce, distribute, modify, sell, license, publish, commercially exploit, or create derivative works from our content without our prior written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

10. Reviews, Feedback, and Content You Submit

You may have opportunities to submit reviews, photographs, videos, comments, feedback, testimonials, questions, or other content (“User Content”).

You retain ownership of User Content you create.

By intentionally submitting User Content to Melting Hearts through our Site or through a feature intended for customer submissions, you grant us a nonexclusive, worldwide, royalty-free license to host, reproduce, display, and use that content in connection with operating, promoting, and improving Melting Hearts and our products.

You represent that:

You own the content or have permission to submit it;

Your content does not violate another person’s intellectual-property, privacy, publicity, or other rights;

Your content is not knowingly false or misleading; and

Your content does not contain unlawful, threatening, abusive, defamatory, obscene, or malicious material.

We may remove User Content from platforms we control when we believe it violates these Terms or is otherwise inappropriate for our Site.

Submitting general feedback, suggestions, or product ideas does not create a confidential, fiduciary, employment, partnership, or other special relationship between you and Melting Hearts.

11. Social Media

References to Melting Hearts on third-party social-media platforms are also subject to the terms and policies of those platforms.

Merely mentioning, tagging, or using a Melting Hearts hashtag does not transfer ownership of your content to us.

If we wish to use customer-created content outside the permissions granted through a specific submission program or feature, we may request additional permission where appropriate.

12. Email and Marketing Communications

If you subscribe to our marketing emails, you may unsubscribe using the unsubscribe link included in our marketing communications.

Certain transactional communications, such as order confirmations, shipping updates, customer-service messages, security notices, or legally required notices, are not considered marketing communications and may still be sent when necessary.

If Melting Hearts offers SMS or text-message marketing, additional mobile messaging terms may apply at the time you enroll.

13. Privacy

Our collection, use, storage, and sharing of personal information is governed by our Privacy Policy.

By using the Site, you acknowledge that you have had an opportunity to review our Privacy Policy.

14. Third-Party Services and Links

Our Site may contain integrations, services, content, or links provided by third parties, including payment providers, shipping carriers, social-media platforms, analytics providers, marketplaces, or other websites.

We do not control third-party websites or services and are not responsible for their availability, content, security, privacy practices, or independent terms.

Your use of third-party services may be governed by separate terms between you and the applicable third party.

15. Website Availability

We aim to keep the Site accurate, functional, and available but cannot guarantee uninterrupted or error-free access.

We may modify, suspend, discontinue, repair, or update any portion of the Site without notice.

We are not responsible for temporary outages, technical problems, third-party failures, or events beyond our reasonable control.

16. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS BE AVAILABLE, SECURE, COMPLETE, ACCURATE, OR ERROR-FREE.

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US OR RIGHTS THAT CANNOT LEGALLY BE DISCLAIMED, MELTING HEARTS DISCLAIMS IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SOME STATES OR JURISDICTIONS MAY NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LITTLE FRIENDS AND FAMILY, LLC, DOING BUSINESS AS MELTING HEARTS, AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE.

WHERE PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM RELATING TO A PRODUCT PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT GIVING RISE TO THAT CLAIM.

THESE LIMITATIONS DO NOT APPLY WHERE LIABILITY CANNOT LEGALLY BE EXCLUDED OR LIMITED.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Little Friends and Family, LLC, doing business as Melting Hearts, and its affiliates, members, managers, employees, agents, and service providers from third-party claims, liabilities, losses, damages, and reasonable costs arising from:

Your unlawful use of the Site;

Your material violation of these Terms;

User Content submitted by you that violates another person’s rights; or

Your violation of applicable law.

19. Governing Law

These Terms and disputes relating to these Terms or your use of the Site will be governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable federal law controls.

Subject to any applicable arbitration provision and rights available to consumers under applicable law, proceedings relating to these Terms may be brought in courts having appropriate jurisdiction in Sacramento County, California.

20. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes eligible for small claims court and claims seeking appropriate relief for infringement or misuse of intellectual-property rights, you and Little Friends and Family, LLC agree that disputes arising out of or relating to these Terms, the Site, or purchases made through the Site will be resolved through binding individual arbitration to the extent permitted by applicable law.

Arbitration will take place on an individual basis.

YOU AND MELTING HEARTS AGREE, TO THE EXTENT PERMITTED BY LAW, TO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

The arbitration will be administered by a nationally recognized arbitration provider, such as the American Arbitration Association (“AAA”) or JAMS, under the applicable consumer arbitration rules in effect when a claim is filed.

Nothing in this section prevents either party from bringing an eligible individual action in small claims court.

If any portion of this arbitration provision is determined to be unenforceable, the remaining enforceable provisions will remain in effect to the extent permitted by law.

21. Termination

We may suspend or terminate access to the Site where reasonably necessary because of misuse, unlawful activity, fraud, security concerns, or a material violation of these Terms.

Sections that by their nature should continue after termination—including intellectual property, disclaimers, limitations of liability, dispute provisions, and other accrued rights—will survive termination.

22. Severability

If a provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in effect.

23. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms expressly presented in connection with a particular service or promotion, constitute the agreement between you and Melting Hearts concerning your use of the Site.

25. Contact Us

If you have questions regarding these Terms, please contact:

Little Friends and Family, LLC
DBA Melting Hearts
Sacramento, California
hello@melting-hearts.com

Email: hello@melting-hearts.com

Terms of service

Product Title

Your cart

Search